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GUEST SERVICES KIOSK

The Guest Services Kiosk will be open during mall hours. If you have any questions, please call (905) 895-1961.

At Upper Canada Mall, we want you to feel appreciated, and your shopping experience to be hassle-free. From wheelchairs to promotions, information to Gift Cards, you’ll find what you need at our Guest Services Kiosks located on the Upper Level at the Eagle Street entrance, and on the Lower Level at the Yonge Street entrance.

CHINA UNION PAY

Please be advised that Guest Services can now accept China Union Pay as a method of payment. 

FAMILY SERVICES

Stroller Rentals

Single strollers are available for rental at Entrance #1 (Food Court) and Entrance #2 (Davis Drive). Double strollers are available for rental at Entrance #1 (Food Court) and in front of Toys 'R' Us. Both single and double strollers can be rented for $4, with a $0.50 return. Corrals accept payment by coin, $5 and $10 bills, VISA, AMEX and Mastercard.

Family Washrooms

Upper Canada Mall has three family washrooms. Two are located on the Upper Level - one near the Food Court and the other by the Children's Play Park. The third family washroom is located on the Lower Level across from Zumiez.

UCM Direct Messaging

We’re here to serve you better! We are one of the first shopping centres to launch an interactive messaging platform which allows our guests to text message or live chat with our Guest Services representatives. We will provide support to help you navigate Upper Canada Mall and find your favourite stores, provide gift ideas, or answer any questions  you have. Have a shopping question? We can help with that! Need to know the best place to find a present for a baby shower? We can help with that! Need to know the quickest route through Upper Canada Mall to pick up a new pair of pumps? We can help with that too.  Whatever questions you have…we are ready!

Text us at 905-218-1630!

Happy shopping!

OTHER SERVICES

NEWMARKET LIBRARY DROP BOX
You may now drop off your Newmarket Library Materials at Upper Canada Mall. We have a Newmarket Library Drop Box located on the Lower Level in front of Sears. Please note that Kobo Readers may not be dropped off using this service. All items returned to the drop box will be dated the same date of your return.

Upper Canada Mall Play Park

In partnership with theTown of Newmarket, the Play Park will be relocating to the Ray Twinney Recreation Complex, located at 100 Eagle St W, Newmarket. The play park will be removed from Upper Canada effective January 22, 2017. An official opening date will be communicated once confirmed.

The removal of the Play Park will give way to Upper Canada Mall's growth development plan, providing customers with exciting changes. Upper Canada Mall remains dedicated to providing its customers with exceptional services to make their shopping experience unforgettable.

For details about upcoming promotions, events and development plan please visit uppercanadamall.com

Sincerely,
Upper Canada Mall Management

High Chairs

High Chairs are available for children in the Food Court.

Vehichle Assistance

If you require assistance with your vehicle, please contact Guest Services or any Security Guard staff.

Free Wifi

Free wifi is available throughout the common area within Upper Canada Mall and in  Starbucks on the lower level by the Yonge Street entrance, and Apple on the Upper Level.

Automated Banking Machines

ABMs are located at:

  • Royal Bank ABM @ Upper Level by the Guest Services booth
  • Royal Bank ABM @ Lower Level in Shopper's Drug Mart
  • Bank Of Montreal @ Lower Level by the Sears entrance
  • Bank of Montreal ABM @ Lower Level at the mall's exterior, outside the Yonge St. entrance
  • Ready Cash Machine @ Upper Level in the Food Court

Continental Currency Exchange

The Continental Currency Exchange Kiosk gives you the ability to immediately buy or sell over 140 different currencies from around the world at better rates of exchange.

  • Located on the Lower Level by the Yonge St. Entrance.
  • Accepted payment methods include Cash and Interac
  • Commission Free Travellers Cheques
  • Domestic and International Wire Transfers and Payments
  • Foreign Cheques and Money Orders

Continental Currency Hours of Operation:

     Monday – Friday: 9:30am – 8:00pm
    
Saturday: 10:00am – 5:00pm
    
Sunday: 12:00pm – 5:00pm

Recycling Program

Upper Canada Mall has a fully integrated recycling program, involving both retailers and customers. There are recycling bins in the food court and throughout Upper Canada for our customers' use.

Gift Bagging

Have your gifts expertly wrapped by the team at Guest Services. Gift bagging is by donation to Belinda's Place. Suggested donations include:

  • Small Bags - $2
  • Medium Bags - $3
  • Large Bags - $5

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Hi, this is Upper Canada Mall Guest Services, how can we help you?