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A phenomenon in the fashion world, Forever 21 provides shoppers with an unprecedented selection of today's fashions, always changing and always in style.

contact 905-954-1359


category Teen Apparel, Unisex Apparel


Job Opportunities

Lead Service

Closing Date: Apr 29

Job Purpose:

The Service Lead oversees and ensures service, checkout, fitting room, training, sales floor, cash handling and email capture are met in accordance with company-defined practices and processes.


  • Actively participates in store walkthroughs with Store Manager and District Manager to ensure the consistency and quality of service and operational execution.
  • Educates and provides feedback to Associates on driving sales through service standards, product knowledge, store presentation, and replenishment
  • Leads overall store earnings by driving top line sales while managing controllable contribution
  • Drives results through creating short-term plans and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers
  • Manages and measures progress and results against key targets
  • Ensures service, merchandising, and operational standards are met through company-defined practices and processes

Knowledge, Skills, and Qualifications:

  • Must be at least 18 years old with a high school diploma or equivalent, College Degree or relevant technical or vocational training preferred
  • Must have Keyholder skills
  • Must have at least 1 year of retail experience. Prior supervisory or management experience preferred
  • Must be skilled in coaching and training, sales generation, strategic planning, and customer service
  • Must have excellent communication, organizational and time management skills
  • Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs.
  • Must be available to work a flexible schedule to meet the needs of the business, including 2 closing shifts per week and 2 full weekends per month

Take resume to the store or email

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