How to Plan Your Visit to Upper Canada

The health and safety of our customers, employees at Upper Canada and our community is our highest priority. 


Restaurants, Food Court and Market & Co. 

Beginning Monday, November 16 at 12:01am, York Region will be in the Red/Control zone of Ontario’s COVID-19 restrictions framework. The food court and Market & Co. will return to being open for takeout only. Restaurants will continue to offer takeout and patio dining where possible. Please visit here for takeout and delivery options at Upper Canada.

To protect the health and safety of our community, effective July 17, 2020, all persons entering or remaining at Upper Canada shall wear a mask or face covering which covers the nose, mouth and chin as required by the York Region By-Law.

Visit here to browse a list of stores at Upper Canada where you can find reusable masks.

If you have any questions prior to your visit, please text 905-218-1630 and our Guest Services team will answer your questions. 



  • Increased cleaning frequency in high-touch and high-traffic areas using best practices and products identified by health organizations
  • Installed signage to reinforce physical distancing, guide customer traffic flow and hygiene 
  • Placed hand sanitizer stations throughout the shopping centre
  • Limited capacity in elevators and washrooms
  • Some seating has been removed and clearly marked as out-of-use to maintain physical distance
  • Wheelchairs, strollers, Smartecartes, and kiddie rides have been suspended


We’re Happy You Are Here! Please do your part to keep everyone safe: 

  • Wear a mask or face covering which covers the nose, mouth and chin
  • Keep a safe distance 6ft / 2m apart
  • Cover your sneeze
  • Wash and/or sanitize your hands often
  • Stay home if you don’t feel well


Plan Your Route 

Please visit here for our store updates, which has information about stores with different operating hours and store closures.

If you’re looking for specific items, pre-plan your route before heading out. Write a list of the places you need to visit and the order you want to visit them. Create a checklist that includes everything you need to pick up.

See the closest entrance to your desired store by using our centre map here. If you have any questions prior to your visit, text us at 905-218-1630 and we’re happy to assist you with the closest entrance and path to your desired store.


Safety First: The Essentials


PPE Vending Machine: Our PPE vending machine is located at Lower Level near Hot Topic. You can find a variety of 3 ply masks, KN95 masks, sanitizers, reusable anti-fog glasses, and more.

If you have one on hand, make sure to wear one before you head out. If you don’t have access to one, you can make your own non-medical mask or facial covering at home using budget-friendly materials like a bandana, scarf, hair ties, and scrunchies.

During your visit, there will he hand sanitizers available throughout the shopping centre. You can also purchase your own from Shoppers Drug Mart. Another alternative is to make your own hand sanitizer at home using ingredients such as isopropyl alcohol (also known as rubbing alcohol) and aloe vera. A hand sanitizer must have an alcohol concentration of at least 60 per cent, as approved by Health Canada, to be effective. You can also pick up these ingredients at Shoppers Drug Mart.


Curbside Pickup & Delivery

Alternatively, browse through our ShopNOW tool on our website, for beauty, hair, tech, and home decor items to have them directly shipped to your home.

You can also pickup your online or telephone orders curbside from participating retailers or restaurants available here.

Being prepared is the key to a safe and successful visit. Check back on our website for ongoing updates and store information.

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