What We’re Doing to Keep you Safe

The health and safety of our customers, employees at Upper Canada and our community is our highest priority. 

To protect the health and safety of our community, effective July 17, 2020, all persons entering or remaining at Upper Canada shall wear a mask or face covering which covers the nose, mouth and chin as required by the York Region By-Law.

If you have any questions prior to your visit, please text 905-218-1630 and our Guest Services team will answer your questions. 


  • Increased cleaning frequency in high-touch and high-traffic areas using best practices and products identified by health organizations
  • Installed signage to reinforce physical distancing, guide customer traffic flow and hygiene 
  • Placed hand sanitizer stations throughout the shopping centre
  • Limited capacity in elevators and washrooms
  • Wheelchairs, strollers, Smartecartes, and kiddie rides have been suspended

Centre Occupancy
Occupancy information is for your safety, convenience and to help you plan for your visit. Shopping centre capacity is calculated using social distancing guidelines and local regulations.​
The capacity percentage shown on our homepage indicates real-time occupancy of the shopping centre based on the maximum allowable capacity under current Public Health measures.

Active Screening at Mall Entrances
All patrons will be screened prior to entering Upper Canada. Patrons must answer a series of questions related to Covid-19 symptoms and exposure. To avoid delay, we encourage guests to complete the Ontario Screening Questionnaire prior to arrival. After completing the survey, simply screenshot the green “you can go” screen with today’s date and show it to the screener upon entry.

Safety First: The Essentials
Masks: If you have one on hand, make sure to grab one before you head out. If you don’t have access to one, you can make your own non-medical mask or facial covering at home using budget-friendly materials like a bandana, scarf, hair ties, and scrunchies.

During your visit, there will he hand sanitizers available throughout the shopping centre. You can also purchase your own from Shoppers Drug Mart. Another alternative is to make your own hand sanitizer at home using ingredients such as isopropyl alcohol (also known as rubbing alcohol) and aloe vera. A hand sanitizer must have an alcohol concentration of at least 60 per cent, as approved by Health Canada, to be effective. You can also pick up these ingredients at Shoppers Drug Mart.

Alternatively, browse through our ShopNOW tool on our website, for beauty, hair, tech, and home decor items to have them directly shipped to your home.

You can also pickup your online or telephone orders curbside from participating retailers or restaurants available here.

Being prepared is the key to a safe and successful visit. Check back on our website for ongoing updates and store information.


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