Celebrate the Holidays at Upper Canada with the Arrival of The NEW Holly Jolly Sleigh
Introducing our socially distanced Santa photo experience featuring a one-of-a-kind, two-piece Holly Jolly Sleigh that allows guests to stay safe while capturing the magic of the season. The Holly Jolly Sleigh will be located in Market Court, outside of Market & Co. and will run November 14 to December 24, 2020.
With the safety of guests and employees a top priority, Upper Canada has implemented reservation-based Santa visits to minimize traffic and create a touch-free experience among other in-centre policies and guidelines.
For visits to Santa, please enter through Market & Co. entrance.
EXTENDED HOLIDAY SHOPPING HOURS
Extended hours begin November 28, 2020 and continue until January 4, 2021.
December 24: 10AM-5PM
December 25: Closed
December 26: 9AM-8PM
December 31: 10AM-5PM
January 1: 11AM-6PM
A list of FAQs about our Holly Jolly Sleigh can be found HERE.
How It Works
The new Holly Jolly Sleigh is a custom-built set designed for this year’s Santa experience at Upper Canada. The sleigh is built in two pieces which are each six feet in length, allowing guests to sit in the front part of the sleigh, while Santa sits in a second piece that is elevated one foot above the front. This height difference creates the perspective in the photo that Santa and his guests are closer together than they are.
- Face coverings are mandatory for all visitors ages 2+, as mandated by the Ontario government.
- Face coverings must be worn for photos.
- Clear masks available for a $1 donation to the York Region Police Holiday Heroes Toy Drive.
- Adult assistance may be required to help children onto and while on the sleigh.
Book Your Reservations
Reservations are booked through and managed solely by Cherry Hill Programs Inc. (“Cherry Hill”). Any applicable refunds, pricing, or cancellations are subject to terms and conditions outlined by Cherry Hill. For further information please visit www.cherryhillprograms.com/support or contact email@example.com and 1-800-475-4401.
Please click below to be directed the Cherry Hill Reservation Platform, to choose your date and time (based on availability).
In order to maintain social distance, please do not arrive at the set until your reservation time. Entrance to the set is located by Sport Chek. Please have your barcode printed or ready to be scanned on your phone. This will be used to check you in, and also to pick up your photos at the kiosk.
Please Note: Credit card charges will show as 9998 Fast Pass.
November 14 to 26
Monday to Saturday: 12PM-7PM | Sunday: 12PM-6PM
November 27 to December 23
Monday to Saturday: 11AM-8PM | Sunday: 12PM-7PM
December 24 (Christmas Eve)
Virtual Santa Online Options
If you prefer to celebrate at home this year, there are a variety of virtual options. Visit Cherry Hill Programs for more information.
- Live, personal Santa visit using the magic of your phone, computer or tablet.
- Virtual photos available for people and pets.
- Story time with Santa.
All proceeds from virtual pet photos will be donated to the Ontario SPCA & Humane Society.
Safety & Cleaning Procedures
The Holly Jolly Sleigh experience will have additional safety measures in place including daily temperature checks and mandatory masks for employees (including Santa!), floor markers to ensure social distancing at all times, disinfection of the sleigh and touchpoints after each visit and hand sanitizer available on-site. The set will also be cleaned at closing and during each of Santa’s breaks.
Plan Your Visit
Please visit our guide to learn more how to plan your visit to Upper Canada. If you’re looking for specific items, please utilize our Search. Find. Shop platform. It is your one-stop-shop to browse products at Upper Canada so you can pre-plan your visit or have them directly shipped to your home.
Upper Canada Gift Cards
Upper Canada gift cards are a popular stocking stuffer, and recipients can use them at almost any store within the centre. This year, the cards are available online and can be personalized with a photo or video message.
The Upper Canada eGift Cards also offer a group gifting option where you can collect contributions on one card to celebrate milestone events or special occasions.
Receive a 5% bonus when you spend $500 or more on Upper Canada eGift Cards & gift cards purchased in centre from November 1 to 30, 2020.
For corporate orders, please contact Melissa Berry at firstname.lastname@example.org.
Many of our retailers offer curbside pickup services, please visit here to learn more.
Holiday Gift Wrapping by Community Living Central York
We know that the holiday season is the busiest time of year and what better way to give back to your community than by having your gifts wrapped by Community Living Central York’s dedicated volunteers! Donations are accepted via mobile and tap. All proceeds will support Community Living Central York.
Dates: December 1 to 24, 2020
Time: Monday to Saturday: 10AM-8PM | Sunday: 11AM-7PM
Location: Upper Level Near H&M
Virtual Pets With Paws in Partnership With the Ontario SPCA & Humane Society
This year, Pets with Paws is going virtual! Starting November 2, simply upload a picture of your furry friends and Santa’s elves will work their magic to superimpose your pet onto a photo with Santa. All proceeds will be donated to the Ontario SPCA.
The Ontario SPCA & Humane Society is a registered charity, established in 1873. The Society and its network of communities facilitate and provide for province-wide leadership on matters relating to the prevention of cruelty to animals and the promotion of animal well-being. Offering a variety of mission-based programs, including community-based sheltering, animal wellness services, provincial animal transfers, shelter health & wellness, high-volume spay/neuter services, animal rescue, animal advocacy, Indigenous partnership programs and humane education, the Ontario SPCA is Ontario’s animal charity. Visit ontariospca.ca for more information. Together we can make a difference in the lives of animals in need.
The Holly Jolly Sleigh FAQ
Do guests have to wear a mask in the photo? Why?
All visitors aged 2+ are required to wear a mask for the visit and photos with Santa.
The provincial government has implemented restrictions to help prevent and stop the spread of COVID-19. Effective August 7, 2020, this includes mandating the use of face coverings in all public indoor settings across the province, including businesses, facilities and workplaces. Since the Santa experience is in a public indoor space, we are required to follow this mandate.
Clear masks available for a $1 donation to the York Region Police Holiday Heroes Toy Drive.
For the most update information on mask requirements, please visit here.
Are you offering pet photo nights this year?
For health and safety reasons, Cherry Hill Programs is not offering pet photos this year. However, they are offering a virtual online option. Customers are welcome to upload an image of their pets to the Cherry Hill Programs website, and Santa will be superimposed into the photo. Customers can choose from a variety of background options. All proceeds from the virtual pet photos will be donated to the Ontario SPCA and Humane Society.
Why do I have to book a reservation in advance?
Upper Canada and Cherry Hill Programs have implemented a reservation-based system this year in order to help avoid line-ups to minimize traffic and create a touch-free experience. Holiday is a busy time of year, and we are doing everything possible to encourage social distancing and maintain a safe shopping environment for our guests, retailers and community.
I booked a timeslot, but it is still coming up on the reservation site as an option. Why?
Reservations are available in 15-minute timeframes, with each timeframe allowing 4 people to sign-up. Once all 4 spots in that timeframe have been booked, it will no longer be an option on the site.
Why aren’t you doing Baby’s First Christmas / Silent Santa / Story Time with Santa / Breakfast with Santa?
For health and safety reasons, Cherry Hill Programs is not offering any outside events this year. We apologize for the inconvenience, as we know these have been treasured events in the past.
What if I need to reschedule or cancel?
After booking you will receive a confirmation email which contains information about how to reschedule in needed (based on remaining availability).
Please Note: Reservations are booked through and managed solely by Cherry Hill Programs Inc. (“Cherry Hill”). Any applicable refunds, pricing, or cancellations are subject to terms and conditions outlined by Cherry Hill. For further information please visit www.cherryhillprograms.com/support or contact email@example.com and 1-800-475-4401.
Why have the prices gone up since last year?
Our photo provider, Cherry Hill Programs determines their pricing strategy. For further information, please visit www.cherryhillprograms.com/support or contact firstname.lastname@example.org and 1-800-475-4401.
How will babies and small children access the sleigh?
There is a small set of stairs leading up to the sleigh and some children may require assistance getting into the sleigh. Since children are unable to sit on Santa’s lap this year, parents/guardians may need to hold/accompany babies and small children during their visit/photos with Santa.
Is the sleigh accessible?
The sleigh is in 2 pieces, with Santa in the back and guests in the front. If needed, we can remove the front piece so guests with mobility assistance can still be in front of Santa.
Can I make a reservation once on-site?
We encourage you to make your reservation prior to your visit to the mall. We cannot guarantee reservations will be available while you are visiting the mall.
Other shopping centres have cancelled their Santa experiences. Why haven’t you?
We worked closely with the public health department to ensure that this is a safe Santa experience. We will remain in touch with public health should they advise changes to the service.
It’s my baby’s first Christmas. Can I please have the baby pose with Santa?
The health and safety of our customers and employees is our top priority and we all need to work together to keep Santa safe this season. Santa can only be photographed on his socially distanced sleigh.