Effective September 22

Proof of Vaccination & Identification Required for Entry into Upper Canada Food Court & Market & Co. Seating Area

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Home Holiday 2021

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Hours & Services

Extended Hours

Extended hours begin Saturday, November 27, 2021.

Daily

Monday – Saturday: 10am – 9pm
Sunday: 11am – 8pm

Holidays

Black Friday: November 26, 9am – 9pm
Christmas Eve: December 24, 9am – 6pm
Christmas Day: December 25, CLOSED
Boxing Day: December 26, 8am – 8pm
New Year’s Eve: December 31, 9am – 6pm
New Year’s Day: January 1, 11am-6pm

Regular shopping hours resume on Monday, January 3, 2022.

Charity Gift Wrapping

December 1 – 24 | Located on the Upper Level around the corner from Purdys Chocolatier

Monday-Saturday: 10am-9pm

Sunday: 11am-8pm

Let us help you wrap up the holiday. All proceeds go to benefit the Swan Connection- Newmarket.

The Newmarket Swans Club is an interconnected community of women business owners sharing a journey of personal growth and professional development leading to success. They work diligently in the community to improve life for those less fortunate.

Gift Cards

This holiday, let them find what they love!

Shop in Mall
Purchase your gift card in person at the Guest Services Desk or our new Gift Card Kiosk located just outside of the Market & Co. entrance, by the elevator. View Map

eGift Card
Enjoy the convenience of purchasing at home and gift instantly using our new eGift Cards. Recipients will receive an email or SMS with a barcode to redeem at the Guest Services Desk or our new Gift Card Kiosk located outside of the Market & Co. entrance, by the elevator. Buy Now

Group Gifting
Send an eGift Card as a group for any occasion. We make it easy to invite friends, family, and colleagues to contribute. Start a Group Gift.

Corporate eGifting
Reward your employees or thank your customers instantly with eGift Cards. Enjoy the convenience of buying eGift Cards in bulk and have them delivered to your recipients via email. Order Now

 

Live Chat

Questions? We’re here to help! Our representatives are at your service.

Text Us: 905-218-1630
Call: 905-895-1961

Visit Us: On the Upper Level just inside Entrance 2, near Dynamite.

 

The Holly Jolly Lodge

Book your Visit & Photo Package

The Holly Jolly Lodge is back and Santa can’t wait to (safely) visit with you!

November 12-December 24 | NEW LOCATION! Centre court near Dollarama
Time: 11am – 7pm daily; December 24, 10am – 3pm

To ensure social distancing, all visits to Santa must be booked in advance.

Experience the magic of the holiday season at Upper Canada. We have taken every precaution to ensure a safe experience for your family. For a complete list of our safety measures, and what we are doing to keep you safe, please click here.

IMPORTANT INFORMATION

NO REFUNDS

PLEASE DO NOT refresh/go back until reservation is completed. Can’t find your confirmation email? Be sure the check your junk folder!

Please only book one spot as we do not offer refunds. You will have the option to reschedule if needed.

Please show up no more than 5 minutes prior to your reservation. Late arrival accommodations cannot be guaranteed and you may be required to reschedule (based on availability)

Rescheduling Policy – Your reservation is non refundable. However if you need to reschedule, you can do so by following the information on your reservation confirmation email
*Your appointment must be rescheduled prior to your scheduled reservation time.

CUSTOMER SUPPORT –  For support and/or issues, please contact Santaphotosoxford@gmail.com

A list of FAQ’S can be found HERE.

TO BOOK YOUR VISIT AND PHOTO PACKAGE, PLEASE CLICK HERE.

Book Now

Package A- $44.99 

  • Photos will be emailed
  • 2-4 by 6 Prints
  • 2-5 by 7 Prints
  • 8- Wallet Prints

Package B- $34.99 

  • Photos will be emailed
  • 1-4 by 6 Print
  • 1-5 by 7 Print
  • 4- Wallet Prints

Package C- $24.99

  • Photos will be emailed

Safety Measures

Visit Santa Safely
  • Socially distanced photo –  Guests sit on a separate chair
  • Santa & his elves are all fully vaccinated
  • Masks are required for all pictures. Clear masks are available with a donation to one of our Charity Partners (Community Living Central York, Ontario SPCA and Humane Society.)
  • Cash free transactions
  • Touchpoints are sanitized between each visit, and set is cleaned each morning, evening and when Santa is checking on the elves.
  • By reservation only
  • Social distancing protocols – limited guests within experience
  • For more information on what we’re doing to keep you safe, please click here.

 

FAQ's

Do guests have to wear a mask in the photo? Why?

All visitors aged 2+ are required to wear a mast for the visit and photos with Santa.

The provincial government has implemented restrictions to help prevent and stop the spread of COVID-19. Effective August 7, 2020, this includes mandating the use of face coverings in all public indoor settings across the province, including businesses, facilities and workplaces. Since the Santa experience is in a public indoor space, we are required to follow this mandate.

For the most update information on mask requirements, please visit https://bit.ly/38b4KO0

Why do I have to book a reservation in advance?

Upper Canada and The Holly Jolly Lodge has implemented a reservation-based system this year in order to help avoid line ups to minimize traffic and create a touch free experience. Holiday is a busy time of year, and we are doing everything possible to encourage social distancing and maintain a safe shopping centre for our guests, retailers and community.

Why aren’t you doing Baby’s First Christmas/Storytime with Santa?

We are slowly reintroducing some of our programs this year, but unfortunately will not be offering Baby’s First Christmas and Storytime with Santa. We apologize for the inconvenience, as we know these have been treasured events in the past.

What if I need to reschedule or cancel?

Your reservation is non refundable. However if you need to reschedule, you can do so by following the information on your reservation confirmation email.

Is the experience socially distanced?

In order to maintain social distancing, guests sit on a separate chair from Santa

 

 

Store Offers

Enjoy the best deals and offers during this holiday season. Check our Store Offers page for this year’s specials.

Looking for a perfect gift for everyone on your list? Purchase an Upper Canada Mall gift card here. Choose from a classic Gift Card, eGift Card (which you can personalize with a warm-hearted message for the holidays) or Corporate Gifting to thank employees or co-workers.

Buy Now

Holiday Happenings

Holiday Heroes Toy Drive

Date: December 4 & 5
Time: 12pm – 4pm
Location: Upper Level by H&M

Join the York Region Police for their 26th annual Holiday Heroes Campaign. Officers will be collecting unwrapped toys to benefit Salvation Army and Victim Services of York Region. Toy grab bags from $10, $15, $20 are also available at Toys R Us.

 

Live Music

Date: Saturdays & Sundays in December
Time: Saturdays, 3pm – 7pm & Sundays 1pm – 5pm
Location: Market Court

Get into the spirit of the holiday season with live performances by Shawn Steinhart and John Lemme each weekend in December.

John Lemme

John has been singing and playing guitar since his early teens.  In his twenties, he played professionally for 5 years throughout southern Ontario, regularly performing at ski resorts north of Toronto.  While he stopped performing publicly for approximately 20 years he continued to sing and play for family and friends.  In the fall of 2006, John started performing publicly again and is enjoying singing at a variety of events from private parties and receptions to house concerts and weddings.

John sings quite a wide mix of songs from the twenties to date, including classics, country and folk tunes; but is best known for doing the music of James Taylor.

In his wedding and reception performances, he has a unique ability to set a very comfortable mood that allows guests to enjoy conversation and memories with songs that touch the heart.  John brings that comfort and warmth into his concerts performances with songs that make you smile, laugh and sometimes shed a tear.  You can’t help but want to sing along which he certainly encourages.  His knack for encouraging his audience to join in makes for a memorable and fun concert.

John Lemme

Shawn Steinhart 

Shawn has been playing music from a young age, growing up with a Jazz Bassist (Father Stuart Steinhart) and Mother a grant winning songwriter. Shawn began studying more intensely in his teenage years gathering influences from all genres.

Studying theory with his father continuously and vocals from various teachers of all genres, from Classical to Rock (from I Mother Earth’s vocalist Brian Bryne) he continues his study ongoing. All the while performing professionally in a career spanning over almost two decades.

Playing coffee houses, to restaurants, to pubs cross Provincial and international, to weddings and corporate functions, live shows are a forte in which Shawn brings a live energy from current Top 40 tunes mixed in with classic rock/Motown etc. spanning all genres to appeal to all any any audience.

On the side, teaching beginner to intermediate guitar lessons as well as assisting venues in need of help with bookings for live artists. Artists like himself, to help club owners or anyone looking for help to aid the process by using the vast network he has built in his career or musicians along the way.

Shawn Steinhart

Dorian Tree Market

Date: November 21-December 21
Time: Monday-Saturday 10am-8pm | Sunday 11am-7pm
Location: Southwest Parking Lot, corner of Yonge Street and Davis Drive

Come visit Dorian Tree Market for that perfect Christmas tree!

Holiday Gift Guides

Check out Tanya’s favourite Gift Guide picks for gift ideas this holiday season!

Tanya's Gift Guide

Charity Gift Wrapping

December 1 – 24 | Located on the Upper Level around the corner from Purdys Chocolatier

Monday-Saturday: 10am-9pm

Sunday: 11am-8pm

Let us help you wrap up the holiday. All proceeds go to benefit the Swan Connection- Newmarket.

The Newmarket Swans Club is an interconnected community of women business owners sharing a journey of personal growth and professional development leading to success. They work diligently in the community to improve life for those less fortunate.

Santaville

Explore Christmas ornaments and other decorations made by hand this season.

Location: Lower Level between The Body Shop and People’s Jewellers

Learn More

Hickory Farms

Explore specialty foods perfect for the holiday season. Looking for a quick gift idea check out Hickory Farms to learn more.

Location: Lower Level across from Fido

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Calendar Club

Calendar Club is a pop up retailer that offers a large variety of calendars, games and toys during the holiday season.

Location: Lower Level across from Kiddie Kobbler

Learn More