Our Guest Experience team is here to answer any questions and assist in any way we can.
The Guest Experience desk is located on the Upper Level in between Banana Republic and Sephora.
They are also available through:
You can now direct message us on uppercanadamall.com or text us at 905-218-1630.
The following services are available, courtesy of Upper Canada:
Guests can enjoy complimentary Wi-Fi available at our shopping centre.
Guests can rent a phone charger, complimentary, from our Guest Experience desk.
UnionPay, WeChat Pay, Ali Pay
To purchase an Upper Canada Gift Card, we accept – Cash, American Express, Visa, MasterCard, UnionPay, WeChat Pay, Ali Pay and Debit Cards. Photo I.D. is required at time of purchase with a credit card. Please note that cash and debit limits are $500 and $1,000 respectively and the sales amount maximum for an individual at our Guest Experience Desk is $9,00.00
For more information, please visit here or contact Guest Experience.
Please note, due to renovation construction, the Upper Level Men’s, Women’s, Family Washrooms and Nursing Room are closed. Please refer to the details below for the closest washroom near you.
The Family Washroom on the Upper Level is currently closed for renovations.
There is an additional Family washroom located on the Lower Level by The Source store.
Men’s, Women’s Washrooms
The Upper Level Men’s and Women’s Washroom are currently closed for renovations.
There is an additional Men’s and Women’s Washroom located on the Lower Level by The Source store as well as in Market & Co.
Our Universal Washroom is now open during construction on the Upper Level near the Food Court. Guests will have access to a private washroom with accessibility requirements, including children and an adult change table facility.
The Nursing room on the Upper Level is currently closed for renovations. There is an additional Nursing room located on the Lower Level by The Source store.