Guest Experience

Our Guest Experience team is here to answer any questions and assist in any way we can.
The Guest Experience desk is located on the Upper Level in between Dynamite Clothing and Victoria’s Secret.
They are also available through:





Direct Messaging

You can now direct message us on or text us at 905-218-1630.


The following services are available, courtesy of Upper Canada:

Complimentary Wi-Fi

Guests can enjoy complimentary Wi-Fi available at our shopping centre.

Phone Chargers

Guests can rent a phone charger, complimentary, from our Guest Experience desk.

UnionPay, WeChat Pay, Ali Pay

To purchase an Upper Canada Gift Card, we accept – Cash, American Express, Visa, MasterCard, UnionPay, WeChat Pay, Ali Pay and Debit Cards. Photo I.D. is required at time of purchase with a credit card. Please note that cash and debit limits are $500 and $1,000 respectively and the sales amount maximum for an individual at our Guest Experience Desk is $9,00.00

For more information, please visit here or contact Guest Experience.