Two friends. One campervan. Endless spirit of adventure.
Back in 1988 our founders Tim and Jules were enjoying life on the slopes, but money was running out, so they hatched a plan; print some sweatshirts and t-shirts, sell them at night, and ski during the day.
Inspired by the name of the black mountain ski run in Val d’Isère, La Face, FatFace was born.
Hours Per Week: 15
Type of Work: No experience requiredRole: Sales Associate Department: Retail - CANADA Reports To: Store Manager Role Summary Who are we? For over 30 years, we have travelled, we have laughed, we have grown. We believe life is for living and having more fun with those we love. Our purpose is to bring style and positivity to our Customers' lives through the clothes we make, the things we do and the values we have. We are Made for Life. Equality and inclusion are not an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces. Role Overview: You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers’ needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible. Role Responsibilities • Always provide exceptional service utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales • Resolving all customer issues effectively at store level in a timely and positive manner • Efficient and attentive service at the tills – processing POS (point of sale transactions) and thanking customers • building loyalty and ‘Customers for Life’ through email capture at the POS • Ensure the stores is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set ups. • Keeping up to date with company product, activity and promotions • To abide by all FatFace policy and procedures Skills and Experience • Experience in a customer service environment is desirable • Excellent interpersonal, organisation and communication skills • Positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction • Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory • Team player - embracing every opportunity to be part of what’s going on • Great time management • Demonstrates passionate commitment to the brand Employment Benefits • Competitive Hourly Rate: $18/hour • Vacation Pay: 2 weeks (or 4% of earnings), accruing from your start date in role • Annual appraisal conversations with a clear roadmap to your career progression goals • Seasonal incentive programs – recognition and reward for exceeding store and individual goals • Merchandise discount: free uniform, 60% off regular priced product for you, your friends and your family • Perkbox: our online platform to use for amazing online discounts, home fitness, wellbeing content • Sabbatical Leave: opportunities to take 3–6-month sabbaticals based on length of service to explore life outside • Employee Assistance Partners: ?? • Registered Retirement Savings Programmes with company contributions (based on eligibility) • Refer a friend scheme – recommend a friend for a management role in our stores and be rewarded with a voucher to treat yourself. • Enhanced Family Friendly Policies I.e., adoption leave, menopause leave • Day one access to Thrive – our online learning management system
- Bring your CV and personal letter directly to the store
- Apply via the web