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    Guest Experience

    Guest Experience Daily Hours*
    Monday-Friday: 11am-6pm
    Saturday & Sunday: 11am-7pm

    *Holiday hours may vary – visit Guest Experience for details.

    Call Us: 905-895-1961

     

    Gift Cards

    View Upper Canada Mall gift card options here.

    SPC Card

    Student Price Cards can be purchased from our Guest Experience desk located by Entrance 2. For more information and terms and conditions, please visit SPCcard.ca.

    Wheelchairs & Walkers

    Available for loan from our Guest Experience desk during Guest Experience hours of operation. View on map.

    Guest Experience Hours
    Monday-Friday: 11am-6pm
    Saturday & Sunday: 11am-7pm

    Phone Charging Stations

    2 charging stations are located throughout the centre. View on map.

    Lost & Found

    If you have misplaced an item, contact Guest Experience at 905-895-1961 or Security at  905-895-5607.

    Family Care

    • Stroller Rental – Single  SmarteCarte strollers are available for rent at a cost of $8. View on map.
    • Family Washroom – Upper Canada Mall offers 2 family washrooms equipped with change tables. View on map.
    • Nursing Room – For your convenience, the centre has 2 nursing rooms. View on map.
    • Expectant Mother & Small Children Parking – Upper Canada Mall has designated parking stalls for expectant mothers and visitors with small children near each entrance.

    Electric Vehicle Charging (EVC)

    Upper Canada Mall has four Level 2 Electric-vehicle charging stations, which are located outside Entrance 1.

    Pet Policy

    We warmly welcome service animals into our shopping centre. These animals are essential companions to their owners and play a crucial role in facilitating accessibility and independence. Please note, support animals are not classified as service animals.

    To ensure the safety, comfort, and well-being of all visitors, we kindly request that all other pets, aside from registered service animals, remain outside the shopping centre premises. This policy is in place to maintain a pleasant and secure environment for everyone.

    For the safety and wellbeing of your furry friend, please do not leave them unattended in your vehicle.