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    Handicap parking spaces are available in all surface and parkade lots.

    Wheelchairs & Walkers

    Complimentary wheelchairs and walkers are available from the Guest Experience desk . View on map.

    Guest Experience daily hours:
    Monday-Friday: 11am-6pm
    Saturday & Sunday: 11am-7pm


    Upper Canada Mall is equipped with 2 elevators throughout the shopping centre for your convenience. View on map.


    All Upper Canada Mall washrooms have wheelchair accessible stalls. Companion/family washrooms are also available. View on map.

    Pet Policy

    Service animals that are trained to perform essential tasks for their companions are always welcome.

    For the safety and comfort of all, pets and emotional support animals do not meet the criteria for service animals and are not permitted inside the shopping centre.

    Please do not leave your pets in your vehicles.

    At Upper Canada Mall (part of OMERS Enterprise), we strive to provide our services in a way that respects the dignity and independence of people with disabilities. We are committed to giving customers with disabilities the same opportunity to access our services in the same place and in a similar way as others. Our Accessibility Policy sets out the principles for how OMERS Enterprise provides customer service, member services and interacts with people with disabilities. For more information, please see the Oxford Properties Accessibility Policy in English and French below:

    Accessibility – English
    Accessibilité – Français