Upper Canada Mall

Hours Per Week:   35

Type of Work:   0-2 years experience required

Co-Manager - Job Description Overview The role of the Co-­Manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-­‐line sales growth. Co-­‐managers drive personal sales and SPAH performance by supporting the Store Manager in demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the stores sales goals. They live our values and represent the brand in their behaviours. Role and Responsibilities • Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-­‐store customer experiences and demonstrate company selling behaviours • Assign Customer Sales Lead (CSL) segments and working shifts to sales leadership team • Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviours • Manage and resolve customer relations issues • Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed Company’s guidelines • Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition • Lead and delegate, as appropriate, the execution of all company initiatives • Promote and create a positive work environment, and effectively resolve associate relations issues • Support management of the payroll budget, target wage rate and other controllable expenses • Support the physical inventory process and other store strategies to reduce shrink • Follow standard operating procedures, including damages, transfers and other compliance-­‐relate items • Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies • Analyze the business and create/communicate SMART action plans that optimize results are ensure effective execution of all operational activities • Support the Store Manager in creating weekly schedules, managing storePayroll budget and controllable expenses • Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles colours, and sizes represented in conjunction with executing the brand guide • Support and reinforce all activities related to providing a safe working environment • Ensure that housekeeping and maintenance of store is executed properly • Lead with professionalism and behaviours guided by the company values Qualifications • Ability to foster an environment of exceptional customer service and optimize the Company selling model • Ability to effectively delegate, follow up and communicate with all levels of the organization • Ability to assess talent, coach, develop and manage performance • Business acumen with strong strategic and analytical skills • Previous management or supervisory experience • Schedule flexibility to include evenings and weekends • Ability to manage complex and competing priorities through time management and organizational skills • Professional demeanour that reinforces brand and company standards CM Competencies The Co-­‐Manager roles and responsibilities reference the behaviours required to perform the role of CM. CM competencies provide guidance on HOW to execute those roles and responsibilities. Influence and Inspire Others & The Organization • Consistently recognizes individual and team performance to foster a positive and rewarding environment. • Supports and executes the vision set by leaders through clear direction. • Does not hesitate to share his/her point of view or recommendations effectively and appropriately, even when different from others. Drive Operational Excellence • Creates a disciplined culture that focuses on operational excellence, flawless execution and the relationship with the customer. • Takes personal accountability to lead operational excellence and customer experience. Uses insight from business analysis to continually refine the store’s actions to immediately improve results. Lead With Curiosity & Humility • Demonstrates self-awareness; able to understand and moderate one’s own behaviour and impact on others; manages non-verbal communication well. • Demonstrates personal flexibility and resilience during ambiguity and change, while maintaining focus. • Modestly shows pride in achievements and value they add. • Displays the desire to learn more; seeks to increase knowledge, for self and others, and remains curious. • Listens to understand. Is open-minded, appreciates diversity of opinions and leverages others to get better thinking and results. Build High Performing Teams For Today & Tomorrow • Develops talent for next level roles; is aware of each associate’s career aspirations, provides focused and specific feedback and ensures challenging and stretching tasks and assignments for succession. • Consistently uses company performance tools and processes to manage talent and performance expectations. Takes action on under-performers with speed and purposeful pace. • Maintains a store with high morale and high retention rate for top talent. • Networks externally and builds a strong internal bench in order to maintain a steady pool of candidates and an appropriately staffed store. Deliver Business Results Through Analysis & Action • Understands the relationships between problems/issues and the business in order to recommend impactful solutions that drive results. • Communicates clear, simple, specific actions that impact store results. • Thoughtful in planning and in distortion of time. Can effectively decide what to do/what not to do. • Ability to properly process, interpret and redeliver/disseminate information. • Results driven action and solution oriented; focused on getting better and making the team better. Observe & Engage The Customer: • Understands customer needs and uses the knowledge to appropriately coach associates to drive engagement loyalty through personal leadership on the selling floor. • Ensures consistent execution of selling strategies and visual standards throughout the store, adjusts store (product, fixtures, behaviours) to drive business based on customer behaviours. • Seeks customer feedback and acts as the voice of the customer in sharing feedback appropriately. • Is resourceful and knows how to get things done. Leverages resources, processes, and appropriate partners to meet the needs of the customer/business.

Application Medium:

• Bring your CV and personal letter directly to the store