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Hours & Services
DAILY OPERATING HOURS:
- Monday to Saturday | 10:00AM – 8:00PM
- Sunday | 11:00AM – 7:00PM
EXTENDED HOLIDAY HOURS BEGIN: Saturday, November 29th, 2025
- Monday to Saturday | 10:00AM – 9:00PM
- Sunday | 10:00AM – 7:00PM
*PLEASE NOTE: Individual store hours may vary. Please contact stores directly or Guest Experience (905-895-1961) for details.
HOLIDAY KEY DATES
Black Friday | Friday, November 28 | 9:00AM-9:00PM
Christmas Eve | Wednesday, December 24 | 9:00AM-5:00PM
Christmas Day | Thursday, December 25 | Closed
Boxing Day | Friday, December 26 | 9:00AM-8:00PM
New Year’s Eve | Wednesday, December 31 | 10:00AM-5:00PM
New Year’s Day | Thursday, January 1 | 10:00AM-5:00PM
Regular shopping hours will resume on Tuesday, January 2, 2026:
- Monday to Friday | 10:00AM-9:00PM
- Saturday | 10:00AM-8:00PM
- Sunday | 11:00AM-7:00PM
Santa Returns to The Holly Jolly Lodge
The Holly Jolly Lodge is back! Experience the magic of the holiday season at Upper Canada.
November 12 – December 23
Monday to Saturday | 10:00AM – 8:00PM
Sunday | 11:00AM – 7:00PM
Christmas Eve (December 24)
10:00AM – 3:00PM
Location: Lower Level, Centre Court
NOVEMBER SPECIAL: Book early and save 20% on photo packages Monday-Thursday, 10AM-3PM using code 20NOVEMBER
Hours
Monday - Saturday10:00 AM - 08:00 PM
Sunday11:00 AM - 07:00 PM
1-844-628-1211
Pets with Paws
Furry friends are invited to have their photos taken with Santa and experience the magic of the Holidays at Pets with Paws. Bring your fluffiest friends to Upper Canada to see Mr. Claus in support of OSPCA. All pets with paws are welcome!
Please note only service animals are permitted in the centre during mall hours.
The dates and times below are reserved for pet photos only. Santa wears a special suit for these sessions to prevent any allergy concerns.
HOURS OF OPERATIONS
Dates: Wednesday, November 12, 19, & 26
Time: 5:00PM-8:00PM
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FAQs and Support
What if I need to reschedule or cancel?
Your reservation is non refundable. However if you need to reschedule, you can do so by following the information on your reservation confirmation email. Your appointment must be rescheduled prior to your scheduled reservation time.
Where is my reservation confirmation?
After booking your visit with Santa, you will receive a confirmation email with your reservation details. Please check your junk or spam email folders if you don’t see an email. For customer/booking support, please contact santaphotosoxford@gmail.com or 1-844-628-1211.
For any issues regarding the booking site, please contact: santaphotosoxford@gmail.com
Can I visit Santa without making a reservation or buying a photo package?
Of course! If there are no photo reservations booked, guests are welcome to come and say hello to Santa. Our walk-in tree is always available for guests to visit and take pictures in.
More details coming soon…
Gift Ideas coming soon